Thank you for choosing to Anniezzonline store . We are committed to providing you with high-quality products and exceptional customer service. However, we understand that sometimes you may need to return an item due to unforeseen circumstances. In such cases, our return policy is as follows:
Returns: You can return any item purchased from our online store within 07 days from the date of delivery. To be eligible for a return, the item must be unused and in the same condition as received, including all original tags and packaging.
Refunds: Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If everything checks out, we will initiate a refund to your original method of payment within 3-5 business days.
Exchanges: If you need to exchange an item for a different size, color, or product, please contact our customer service team within 07 days from the date of delivery. We will guide you through the exchange process and ensure you receive the correct item in a timely manner.
Shipping costs: Please note that you will be responsible for the cost of shipping your returned item(s) back to us. We do not refund shipping costs unless the item is defective or was incorrectly shipped.
Non-returnable items: The defective/open/ items are not eligible for return or exchange: personalized items, cosmetic, Electric, and digital Products
Damaged or defective items: If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item and issue a full refund or replacement, including shipping costs.
Process for Returns: To initiate a return, please follow these simple steps: ⦁ Contact our customer service team via email or phone to inform them of your intent to return. ⦁ Package the item(s) securely in the original packaging, if possible, and include the packing slip. ⦁ Ship the package to the address provided by our customer service team. Please note that we do not accept returns shipped in envelopes. ⦁ Once we receive your returned item, we will inspect it and initiate a refund or exchange as per our policy.
We hope this information has been helpful in understanding our return policy. If you have any questions or concerns, please feel free to contact our customer service team.
